4.1 Troubleshooting

Troubleshooting

Problem

Remedy

The telephone does not work properly.

•	Confirm with your manager that your settings are correct.

•	If the problem persists, consult your dealer.

The telephone does not respond when buttons are pressed.

•	The telephone is locked. Unlock your telephone. ( 1.3.24 Extension Dial Lock, 2.1.5 Remote Extension Dial Lock)
•	Your telephone is connected to an eXtra Device Port. System programming is required. Consult your dealer.

Some features do not work.

•	System management may restrict certain features. Consult your manager.
•	The feature numbers have changed. Confirm the revised number and try again.

Even though following the manual instructions, none of the operations work when using a proprietary telephone.

•

The Intercom line was not seized. The seized line, when going off-hook, was changed by personal setting. (

3.1.2 Personal Programming)

In the manual, going off-hook means an Intercom line is seized.
If the setting has been changed, press the INTERCOM or PDN button after going off-hook and follow the instructions.

The paralleled single line telephones do not ring.

•	"No ring" may be selected. Change the setting to ring. ( 1.3.48 Paralleled Telephone)

The telephone does not work using the personal settings or with other settings. (One-touch dialing, forwarding destination, etc.)

•	The extension line has been changed. The previous telephone's settings have not been cleared. Clear the settings and then program your desired settings again. ( 1.3.25 Extension Feature Clear, 3.1.2 Personal Programming, 3.1.4 Customizing the Buttons)

My proprietary telephone does not have a feature button.

•	Some models do not have the feature button. Change a flexible button to the desired button. ( 3.1.4 Customizing the Buttons) Enter the specified feature number instead of the feature button. ( 1.1.1 Before Operating the Telephones)

A reorder tone is audible or "Restricted" is displayed.

•	The telephone is locked. Unlock your telephone. ( 1.3.24 Extension Dial Lock, 2.1.5 Remote Extension Dial Lock)
•	Toll restriction is activated. Consult your manager.
•	An account code is required. ( 1.3.2 Account Code Entry, 1.3.66 Verification Code Entry, 1.3.72 Walking COS)

I cannot make an outside call using the One-touch Dialing button or speed dialing.

•	A line access number was not stored. A line access number is required for outside calls. ( 1.2.1 Making Calls, 3.1.4 Customizing the Buttons)

I cannot remember the feature numbers.

•	If the feature numbers have been changed from the default values, write the new feature numbers in the table in "4.2.1 Feature Number Table".

•	Ask your dealer to change the feature numbers for easier use.

While talking to an outside party, the line is disconnected.

•	The time limit has run out. (1.3.11 Call Transfer, 1.3.16 Conference, Unattended) Consult your dealer to extend the time limit, if necessary.

Redialing does not function.

•	The stored number was more than 32 digits or an extension number. ( 1.3.58 Redial, Last Number)

The personal computer and fax machine communication failed.

•	An indication tone may have interrupted communication. ( 1.3.17 Data Line Security)

I do not want to show my telephone number to the calling or called party's telephone.

•	( 1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction), 1.3.55 Private Network Features—COLR (Connected Line Identification Restriction))

I want to show my telephone number to the calling or called party's telephone.

•	( 1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation), 1.3.54 Private Network Features—COLP (Connected Line Identification Presentation))

I cannot send a call waiting tone to the dialed extension.

•	The other party has not set the Call Waiting feature. ( 1.3.13 Call Waiting Tone, 1.3.45 OHCA (Off-hook Call Announcement), 1.3.74 Whisper OHCA)
•	The other party has set Data Line Security. ( 1.3.17 Data Line Security)

I forgot the password.

•	Ask the manager to assist you. ( 2.1.5 Remote Extension Dial Lock)

The background music started suddenly.

•	Turn off the music. ( 1.3.5 BGM (Background Music), 2.1.2 External BGM (Background Music))

I do not want to display a number which is stored in memory.

•	Conceal the number. ( Storing New Names and Numbers, 3.1.4 Customizing the Buttons)

I want to confirm my extension number.

•	( Your Extension Number in 1.1.1 Before Operating the Telephones)

The date and time are not correct.

•	Set the date and time by system programming. ( [000] Date & Time in 3.3.2 System Programming)

The display is not shown well.

•	Change the Display contrast level. ( 3.1.2 Personal Programming)

I want to distinguish the tones.

•	( To distinguish the ringing tones for each CO, ICD Group, INTERCOM, PDN, or SDN button (Digital proprietary telephone only), 3.1.4 Customizing the Buttons)

The MESSAGE button light lit.

•	Another extension left you a message waiting indication while you were on the phone or away from your desk.

An SDN button on my extension does not work.

•	A PDN button is not assigned on the extension corresponding to your SDN button. Create a PDN button on the desired extension. (3.1.4 Customizing the Buttons)