The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Hybrid IP-PBX. It explains what the Hybrid IP-PBX can do, as well as how to obtain the most of its many features and facilities.
The Feature Manual is divided into the following sections:
Section 1 Features and Configurations
Describes the call handling, system configuration and administration features of the Hybrid IP-PBX.
Section 2 Appendix
Provides tables listing capacity of system resources, exclusive features for each Hybrid IP-PBX model, tone and ring tone tables, and the revision history of this Feature Manual.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
References Found in the Feature Manual
Installation Manual References
The Hybrid IP-PBX Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Manual for your reference.
Programming References
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PC Programming Manual
Commonly used settings can be programmed using the KX-TDA Maintenance Console (→1.13.28 PT Programming). These PC programming items are noted throughout the Feature Manual for your reference by title and System Menu number.
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PT Programming Manual
Commonly used settings can be programmed using a display PT (→ 1.13.28 PT Programming). These PT programming items are noted throughout the Feature Manual for your reference by title and program number.
Feature Manual References
Related sections of the Feature Manual are listed for your reference.
Operating Manual References
The Hybrid IP-PBX Operating Manual describes how users can access commonly used PBX features and functions with their proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. Sections from the Operating Manual are listed throughout the Feature Manual for your reference.
Links to Other Pages and Manuals
If viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual and other Hybrid IP-PBX manuals. Click on a link to jump to that section.
Linked items include:
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Installation Manual References
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Feature Manual References
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Operating Manual References
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PT Programming References
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PC Programming References
Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the list in the next section for the meaning of each abbreviation.
Some optional service cards, PTs, and features are not available in some areas. In the same respect, some optional service cards and features are available exclusively for the KX-TDA50, KX-TDA100, KX-TDA200, or KX-TDA600. Please consult your certified Panasonic dealer for more information. → 2.2 Exclusive Features Table
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Product specifications are subject to change without notice. In some cases, additional information, including updates to this and other manuals, is included in the KX-TDA Maintenance Console's Information Before Programming. Install the latest version of Maintenance Console to view this information.
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All system programming can be performed through PC programming (→ 1.13.6 PC Programming). However, only a subset can be performed through PT programming (→ 1.13.28 PT Programming). Throughout this manual, programming references are included as follows: PC Programming The number within the brackets indicates the System Menu number for the Maintenance Console. → 2.12.1 [6-1] System Speed Dial—CO Line Access Number + Telephone Number PT Programming The number within the brackets indicates the programming number that is entered when performing PT programming. → [001] System Speed Dialing Number For further details, please refer to the PC Programming Manual and PT Programming Manual.
WARNING
Unplug the PBX from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.
Trademarks
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Microsoft, Windows, and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
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Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
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All other trademarks identified herein are the property of their respective owners.
Feature Highlights
Networking Features
The Hybrid IP-PBX supports the following private networking features:
TIE Line Service
PBXs can be connected via a privately leased telephone lines, forming a private network. These "TIE lines" provide a cost-effective way to route calls and communications, and are often used to connect corporate offices located in different cities. (→ 1.13.13 PRIVATE NETWORK FEATURES)
QSIG Support
TIE line service can be used on a private network that is established using Voice over Internet Protocol (VoIP) with the IP-GW card, or ISDN (PRI) lines programmed to implement the QSIG protocol (Q.931). QSIG offers TIE line service as well as advanced caller and called party identification features. (→ 1.13.18 PRIVATE NETWORK FEATURES—QSIG)
Voice over Internet Protocol (VoIP) Support
The Hybrid-IP PBX can be used on a private network which implements VoIP. On this type of network, information is sent over the private network in IP packets, which allows voice as well as data to be sent to other devices in the private network. Automatic rerouting of VoIP calls to public CO lines is also available in case of network difficulties. (→ 1.13.23 Private Network Features—VoIP (Voice over Internet Protocol))
Built-in Small Call Center Features
Extensions can form an incoming call distribution (ICD) group and be used as a small call center which can take advantage of several features, some of which are highlighted below.
Queuing
When all available extensions in an ICD group are busy, additional calls can be placed in a queue as they arrive. While calls are waiting in the queue, callers can hear background music (BGM), an outgoing message (OGM), etc. (→ 1.9.6 ICD Group Features—Queuing)
Log-in/Log-out
Members of an ICD group can log-in to or log-out of a group manually. Group members can log-in at the beginning of a work shift, and log-out at the end of the day. While logged-in, ICD group members can be allotted a specified amount of time after completing a call during which new calls will not be received by their extensions, allowing them to finish any necessary paperwork before being eligible to receive new calls (Wrap-up). (→ 1.9.3 ICD Group Features—Log-in/Log-out)
VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or callers are answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in higher-priority groups to be answered before calls in lower-priority groups. (→ 1.9.8 ICD Group Features—VIP Call)
Computer Telephony Integration (CTI) Features
Computers can be connected to the Hybrid-IP PBX to provide extension users with access to advanced features such as pop-up display of caller information, computer-based speed dialing, etc. (→ 1.3.21 CTI (Computer Telephony Integration))
PC Phone/PC Console
These Panasonic CTI applications can be used on computers connected to each extension, providing their respective extension users with powerful and flexible call handling and display features (→ 1.13.5 PC Console/PC Phone).
Third Party CTI Applications
The Hybrid IP-PBX supports industry standard protocols, allowing third-party CTI applications to be integrated with the PBX and its extensions.
Voice Mail Features
A Voice Processing System (VPS) can be connected to the Hybrid IP-PBX to provide Voice Mail (VM) and Automated Attendant (AA) services. A Panasonic VPS which supports DPT (Digital) Integration can be connected to the Hybrid IP-PBX effortlessly and with minimal setup required. It can also be connected to one PBX in a network to provide voice mail services for extensions at all PBXs. Conventional DTMF (analog) voice mail systems, including those from other manufacturers, are also supported. (→ 1.19.3 Voice Mail (VM) Group)
Paralleled Telephone Features
By connecting telephones in parallel, you can increase the number of telephones connected to the Hybrid IP-PBX without adding additional extension cards. (→ 1.13.2 Paralleled Telephone)
Parallel Mode
An SLT can be connected to an analog proprietary telephone (APT) or digital proprietary telephone (DPT) that is connected to a Super Hybrid port of the Hybrid IP-PBX. The SLT shares the same extension number with the APT or DPT.
EXtra Device Port (XDP) Mode
An SLT can be connected to a DPT that is connected to a Super Hybrid port of the Hybrid IP-PBX. Unlike parallel mode, XDP mode allows each telephone to act as an independent extension with its own extension number.
Digital XDP
A DPT can be connected to another DPT that is connected to a DPT port or a Super Hybrid port of the Hybrid IP-PBX. Similar to XDP mode, each DPT acts as an independent extension with its own extension number.
Portable Station (PS) Features
A Panasonic PS (e.g., KX-TD7680, KX-TD7690) can be used in place of a PT to provide wireless access to PBX features and call handling. When in Wireless XDP Parallel Mode, a PS can share an extension number with a wired telephone, allowing extension users to use their PSs when they are away from their desks to answer or make calls as if they were using their wired telephones.
Hospitality Features
This PBX has several features that support its use in a hotel-type environment. Extensions corresponding to guest rooms can be "checked in" or "checked out" by a designated hotel operator, who can also check or set wake-up calls. (→ 1.8.4 HOSPITALITY FEATURES)
Simplified Voice Message (SVM) Features
By just installing an optional voice message card in the PBX, simple answering machine services can be provided. (→ 1.16.5 SVM (Simplified Voice Message))
Cellular Phone Features (KX-TDA6920/KX-TDA0920/KX-TDA5920 required)
This PBX supports the use of cellular phones and other outside destinations with the PBX. Cellular phones can be treated as extensions within the PBX, and paired with wired telephones in Cellular Phone XDP Parallel Mode. (→ 1.3.11 CELLULAR PHONE FEATURES)
CO Line Access Number + Telephone Number