KX-TDA FEATURES - 1.12.1 Off-hook Monitor

An extension assigned as a manager (manager extension) can record outgoing messages (OGMs) for the following features:

Feature

Usage

Details in

Direct Inward System Access (DISA)

When a call arrives on a DISA line, the caller will hear a message.

• 1.4.7 DISA (Direct Inward System Access)

Queuing Feature

If assigned in the Queuing Time Table of the incoming call distribution (ICD) group, callers waiting in a queue will hear a message.

• 1.9.6 ICD Group Features—Queuing

Timed Reminder

When answering the Timed Reminder Alarm, the user will hear a message.

• 1.17.4 Timed Reminder

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Hardware Requirement:

KX-TDA50: The MSG card

KX-TDA100/KX-TDA200/KX-TDA600: The OPB card and MSG card

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Number of Messages and Recording Time
The PBX can record a maximum of 64 (with the KX-TDA100/KX-TDA200/KX-TDA600) or 32 (with the KX-TDA50) messages. The total recording time of the PBX is 8 minutes.

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A floating extension number is assigned to each outgoing message (OGM) (default: 5 + two-digit OGM number).

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Each MSG card can play four (with the KX-TDA100/KX-TDA200/KX-TDA600) or two (with the KX-TDA50) messages simultaneously. Adding additional MSG cards increases the number of messages that can be played simultaneously, but does not increase the total recording time or the number of messages that can be recorded.

[Example]

Note
	When an additional MSG card is added, it is blank—all necessary messages will need to be stored in the new card. This can be done in two ways:

a)	By installing the new MSG card then recording each message again. The PBX will automatically store the new recordings in each MSG card.
b)	By transferring messages from the PBX to a PC using KX-TDA Maintenance Console, then transferring them back to the PBX with the new MSG card installed.

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The same message can be played to multiple callers simultaneously.

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Recording Methods

Record voice messages through the extension telephone.

Transfer prerecorded voice messages from an external audio source to the PBX via an external music port.

Note
	Record voice messages only; avoid the recording of music.

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After recording messages, a manager extension can also play them back for confirmation.

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A progress tone is sent to a manager extension before recording messages for a preprogrammed time period, or while clearing a prerecorded message assigned to a floating extension number.

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Record a message when PBX traffic is light, such as early morning or late evening.

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When a manager tries to record a message, he or she will hear a ringback tone if a message channel is in use. When all ports of the MSG card(s) become idle, the manager will hear the progress tone for a preprogrammed time period, then the PBX will automatically switch to the recording mode.

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Class of Service (COS) programming determines which extensions can use this feature.

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This feature is available when the called extension uses one of the following telephones:

–	KX-T7625, KX-T7630, KX-T7633, KX-T7636
–	KX-T7436
–	KX-T7235

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Off-hook Call Announcement (OHCA) cannot be used when:

a)	The OHCA mode of the caller's COS is set to "Disable".
b)	The called extension's telephone is not compatible with this OHCA.
c)	The called extension is a digital proprietary telephone (DPT) which is connected via a USB Module to a computer running PC Console or PC Phone.
d)	The called extension is in a Digital XDP connection.

In these cases, a call waiting tone is sent to the called extension. (→ 1.3.10 Call Waiting Tone)

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While an extension is receiving an OHCA, if the extension user places the current CO line call on hold or transfers the current intercom call or CO line call, the OHCA will become disabled and the calling extension will hear a ringback tone.

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While an extension is receiving an OHCA, if the extension user places the current intercom call on hold, the called extension can talk to the calling extension through the handset.

•	One-touch Dialing Button Any flexible button can be customized as a One-touch Dialing button.
•	Full One-touch Dialing There is no need to go off-hook before pressing a One-touch Dialing button.

Any extension or Incoming Call Distribution (ICD) group can be designated as an operator.
This PBX supports the following types of operators:

Type

Description

PBX operator

An extension or ICD group can be assigned as a PBX operator for each time mode (day/lunch/break/night).

Tenant operator

An extension or incoming call distribution group can be assigned as a tenant operator. The tenant operator may be the extension or ICD group of another tenant.
[Example] Extension 110 in tenant 1 is the tenant operator of tenant 3.

Operator Call:
An extension user can call an operator by dialing the preprogrammed Operator Call feature number. The destination of the Operator Call depends on the following:

–	If the Tenant Service is not in use: The call is directed to the PBX operator according to the corresponding time mode.
–	If the Tenant Service is in use: The call is directed to the extension’s tenant operator. If a tenant operator is not assigned, the call is directed to the PBX operator. In this case, the current time mode of the extension’s tenant is used to determine the PBX operator that the call is directed to.

If neither a tenant operator nor a PBX operator is assigned, the caller will hear a reorder tone.