The Hybrid IP-PBX supports the following private networking features:
TIE Line Service
Hybrid IP-PBXs can be connected via privately leased telephone lines forming a private network. These "TIE lines" provide a cost-effective way to route calls and communications, and are often used to connect corporate offices located in different cities.
QSIG Support
TIE line service can be used on a private network that implements the QSIG protocol (Q.931). QSIG offers TIE line service as well as advanced caller and called party identification features.
Voice over Internet Protocol (VoIP) Network
The Hybrid IP-PBX can be used on a private network which implements VoIP. On this type of network, information is sent over the private network in IP packets, which allows voice as well as data to be sent to other devices in the private network.
Built-in Small Call Center Features
Extensions can form an incoming call distribution (ICD) group and be used as a small call center which can take advantage of several features, some of which are highlighted below.
Queuing
When all available extensions in an ICD group are busy, additional calls can be placed in a queue as they arrive. While calls are waiting in the queue, callers can hear background music (BGM), an outgoing message (OGM), etc.
Log-in/Log-out
Members of an ICD group can log-in to or log-out of a group manually. Group members can log-in at the beginning of a work shift, and log-out at the end of the day. While logged-in, ICD group members can be allotted a specified amount of time after completing a call during which new calls will not be received by their extensions, allowing them to finish any necessary paperwork before being eligible to receive new calls (Wrap-up).
VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or callers are answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in higher-priority groups to be answered before calls in lower-priority groups.
Computer Telephony Integration (CTI) Features
Computers can be connected to the Hybrid IP-PBX to provide extension users with access to advanced features such as pop-up display of caller information, computer-based speed dialing, etc.
PC Phone/PC Console
These Panasonic CTI applications can be used on computers connected to each extension, providing their respective extension users with powerful and flexible call handling and display features.
Third-Party CTI Applications
The Hybrid IP-PBX supports industry standard protocols, allowing third-party CTI applications to be integrated with the Hybrid IP-PBX and its extensions.
Voice Mail Features
A Voice Processing System (VPS) can be connected to the Hybrid IP-PBX to provide Voice Mail (VM) and Automated Attendant (AA) services. A Panasonic VPS which supports DPT (Digital) Integration can be connected to the Hybrid IP-PBX effortlessly and with minimal setup required. Conventional DTMF (analog) voice mail systems, including those from other manufacturers, are also supported.
Paralleled Telephone Features
By connecting telephones in parallel, you can increase the number of telephones connected to the Hybrid IP-PBX without adding additional extension cards.
Parallel Mode
An SLT can be connected to an APT or DPT which is connected to a Super Hybrid Port of the Hybrid IP-PBX. The SLT shares the same extension number with the APT or DPT.
EXtra Device Port (XDP) Mode
An SLT can be connected to a DPT which is connected to a Super Hybrid Port of the Hybrid IP-PBX. Unlike parallel mode, XDP mode allows each telephone to act as an independent extension with its own extension number.
Digital XDP
A DPT can be connected to another DPT which is connected to a DPT port or a Super Hybrid Port of the Hybrid IP-PBX. Similarly to XDP mode, each DPT acts as an independent extension with its own extension number.
Portable Station (PS) Features
A Panasonic PS can be used in place of a PT to provide wireless access to Hybrid IP-PBX features and call handling. When in Wireless XDP Parallel Mode, a PS can share an extension number with a wired telephone, allowing extension users to use their PSs when they are away from their desks to answer or make calls as if they were using their wired telephones.
Hospitality Features
This Hybrid IP-PBX has several features that support its use in a hotel-type environment. Extensions corresponding to guest rooms can be "checked in" or "checked out" by a designated hotel operator, who can also check or set wake-up calls.
Cellular Phone Features (KX-TDA0920 required)
This Hybrid IP-PBX supports the use of cellular phones and other outside destinations with the PBX. Cellular phones can be treated as extensions within the Hybrid IP-PBX, and paired with wired telephones in Cellular Phone XDP Parallel Mode.
