Panasonic Communications Assistant converges your telephony with screen based presence,
availability, unified messaging, instant messaging, and a variety of collaboration tools, to
simplify and enhance real-time business communications.
Working in conjunction with Panasonic KX-NCP Network Communication Platforms - this
software application enables you to implement unified communication by blending powerful point
and click telephony with rich presence, availability, integration with Microsoft Outlook®,
integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools.
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Mode
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Targeted Solution |
Benefits |
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Communication
Assistant Basic
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Point and click unified communications
for desk based or remote workers
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Helps you visually control all your communications from your PC. |
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Communication
Assistant Pro
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Point and click unified communications
for desk based or remote workers.
Provides users with real-time rich
presence information
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Helps you visually control all your communications from your PC. Stay informed of
users availability where ever they may be. |
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Communication
Assistant Supervisor
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Team supervisors to monitor
employees' call activities.
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Helps you to visually manage all your group members telephony activities |
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VoiceMail
Assistant Module
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Enables access to unified messaging
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Allows users to check their voicemail messages visually from PC as well as forward messages to others as .wav files. |
Applications
Communication Assistant
Voicemail Assistant
VM Assistant allows Unified Messaging functionality -
allowing users to access via computer -
any voice messages left for them in the order they prefer to retrieve.
Communications Assistant
IP Softphone
The Panasonic Communication Assistant IP Softphone module
allows road warriors, sales and support staff,
or any other power user to use their computer as an IP
Phone for anytime, anywhere access to
unified communications.The user simply needs to connect to
the corporate IP network over a secure
managed broadband connection to enable the IP Softphone.
Integration with Microsoft Outlook
Communication Assistant seamlessly integrates with
Microsoft® Outlook® allowing users to easily dial
contact phone numbers and receive incoming call pop-up
alerts. A small dockable toolbar appears
within Outlook, allowing users easy access to advanced
telephony applications.
Features at a glance
• Point and Click Call Control
• Rich Presence Functionality
• Team Collaboration Tools
• Instant Messaging (Chat)
• Visual Voice Messaging
• Unified Messaging (KX-TVM50/200)
• Integration with Microsoft® Outlook®
• Door phone and IP Camera control
• Call History, calls made, calls missed
Call Centre Features
• Agent Login/Logout and Wrap-up
• Supervisor Group Call Monitoring
• Supervisor Call Management
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