Memory for SMDR: A specified number of records (data) can be remembered by the PBX. When memory is full, the oldest data is overwritten by new data. With KX-TDA100/KX-TDA200/KX-TDA600, when an EMEC/MEC card is installed, the number of SMDR records that can be stored will increase.
3.
SMDR Format Type and Contents
The following three types of output format can be selected through system programming:
Pattern A: 80-column text without call charge information
Pattern B: 80-column text with call charge information
120-column text
[Explanation] The following table explains the types of data logged by SMDR. Each description below refers to data indicated above by the numbers in the parentheses.
Number in the Pattern
Data
Description
(1)
Date
Shows the date of the call.
(2)
Time
Shows the end time of a call as hour/minute/AM or PM.
(3)
Ext (Extension)
Shows the extension number, floating extension number, etc., which was engaged in the call. Also shows the following codes: Dxxx: Outgoing CO line call from a doorphone (xxx=doorphone number) (→ 1.4.11 Doorphone Call) Txxx: Outgoing CO line call made via TIE line service (xxx=trunk group number) *xxx: Verified call (xxx=verification code) (→ 1.19.1 Verification Code Entry)
(4)
CO
Shows the CO line number used for the call. For patterns A and B, "00" will be shown for CO line numbers over hundred.
–: Transferred call If the transfer destination extension enters additional digits, those digits will be added after "–".
Incoming CO Line Call Shows <I> + the caller's identification name/number. It is also possible to show the DID call information. In this case, <D> + DID name/number is added before <I> .
[Outgoing Intercom Call] Shows the dialed extension number followed by "EXT".
[Log-in/Log-out] Shows the Log-in or Log-out status.
Shows other call information using the following codes:
TR: Transfer FW: Call Forwarding (FWD) to CO line D0: Call using Direct Inward System Access (DISA) or TIE line service RM: Remote maintenance (modem) (→ 1.13.6 PC Programming) NA: Not answered call RC: Received call AN: Answered call VR: Received call with Call Waiting Caller ID (Visual Caller ID) VA: Answered call with Call Waiting Caller ID (Visual Caller ID)
(10)
Cost
Shows the call charge. This is not available if your telephone company does not provide a call charge reporting service.
The following data can be controlled through system programming to adjust whether (or how) they are printed or displayed by SMDR [Programmable Items]
Controls the display of secret dialing, when ARS dial above, is set to show ARS-modified numbers. If enabled, numbers dialed secretly will be shown as dots. If ARS dial is set to show the user-dialed numbers, secretly dialed numbers are always shown as dots in SMDR, regardless of this setting. → 2.17.1 [11-1] Main—SMDR Options—SMDR Options—Secret Dial
The page length should be at least four lines longer than the skip perforation length.
Explanation:
•
SMDR data is not deleted even if the PBX is reset.
•
If the PBX is reset during a conversation, the call will not be logged by SMDR.
•
The following calls are regarded as two separated calls in the SMDR:
–
Calls before and after the flash/recall/EFA signal is manually sent during a conversation
–
CO-to-CO line calls by Call Transfer, FWD or DISA (each is logged as both an "incoming call" and an "outgoing call")
•
The PBX waits for a preprogrammed time period after the end of dialing before starting the SMDR timer for outgoing CO line calls. When the PBX has sent out all dialed digits to the telephone company and this timer expires, the PBX begins measuring the duration of the call. A display proprietary telephone (PT) shows the elapsed time of the call. The starting time and the total duration of the call are logged by SMDR. → 2.8.4 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone—Dial—Analog CO Call Duration Start → [208] Call Duration Count Starting Time for LCOT
•
Serial Interface (RS-232C) Parameters The following communication parameters can be assigned for the Serial Interface (RS-232C port).
If a call is transferred to an ICD group or PDN extension using Automatic Transfer, the condition code "TR" will not be recorded on SMDR (→ 1.3.8 Call Transfer).
•
Host PBX Access Code The dialed number including the Host PBX Access code will be recorded on SMDR only if the modified number setting is selected in the ARS setting for SMDR.
•
When a Host PBX Access code is assigned to a trunk group, calls to extensions of the host PBX are not recorded on SMDR.
•
A Host PBX Access Code can be used to record only long distance calls on SMDR when a CO line port is connected directly to the telephone company (not a host PBX). This is allowed when the long distance code (e.g., “0”) is assigned as the Host PBX Access code. All local calls (e.g., calls that do not require a “0” to be dialed first) are treated as extensions of the telephone company and do not get recorded on SMDR, because in this case this PBX recognizes the telephone company as the host PBX. Therefore, only long distance calls are recorded on SMDR.
If the PBX has access to multiple telephone companies, a Special Carrier Access code assigned through system programming is required every time a CO line call is made without using ARS. A pause of a preprogrammed length will be automatically inserted between the user-dialed Special Carrier Access code and the subsequent digits. (→ 1.13.4 Pause Insertion)
Conditions
•
TRS Toll Restriction (TRS) checks only the dialed telephone number excluding the Special Carrier Access code. (→ 1.17.6 TRS (Toll Restriction))
•
ARS A pause is not automatically inserted between the user-dialed access code and the subsequent digits when ARS mode is enabled. (1.1.3 ARS (Automatic Route Selection))
An extension user can make calls using abbreviated dialing for frequently dialed numbers which are stored in the extension's Personal Speed Dialing.
Personal Speed Dialing is also known as Station Speed Dialing.
Conditions
•
Any number, such as a telephone number or feature number, can be stored in Speed Dialing. A name can be assigned to each Personal Speed Dialing number through personal programming, and also to each System Speed Dialing number.
•
Call Directory—Speed Dialing Display proprietary telephone (PT) users can make a call by selecting a stored name shown on the display.
•
Display Lock An extension user can lock the Personal Speed Dialing number display to prevent the numbers from being viewed at any extension through personal programming (Display Lock). In this case, the Incoming/Outgoing Call Log displays and the SVM Log display are also locked, and the voice messages in the user's message box cannot be played back. An extension personal identification number (PIN) is required to use this feature. (→ 1.5.6 Extension PIN (Personal Identification Number))
•
When an EMEC or MEC card is installed in the PBX, the number of entries programmable for each extension is increased.
An extension user can make calls using abbreviated dialing for frequently dialed numbers which are stored in the PBX as System Speed Dialing numbers.
Conditions
•
Any number, such as a telephone number or feature number, can be stored in Speed Dialing. A name can be assigned to each Personal Speed Dialing number through personal programming, and also to each System Speed Dialing number.
•
Call Directory—Speed Dialing Display proprietary telephone (PT) users can make a call by selecting a stored name shown on the display.
•
TRS Override by System Speed Dialing It is possible to override Toll Restriction (TRS) when dialing a number using System Speed Dialing. (→ 1.17.6 TRS (Toll Restriction))
When an EMEC or MEC card is installed in the PBX, System Speed Dialing numbers can be assigned separately for each tenant, depending on the PBX used:
–
KX-TDA50: Each tenant can select to use either the original set of common System Speed Dialing numbers or the additional common set.
–
KX-TDA100/KX-TDA200/KX-TDA600: Each tenant can select to use either the original set of common System Speed Dialing numbers or the set of System Speed Dialing numbers designated specifically for that tenant.
Installing an optional Simplified Voice Message (SVM) card in the PBX allows the PBX to provide answering machine features. This feature is only available for the KX-TDA50.
Features for an extension user with a message box: An extension user can record a personal greeting message to greet a caller and ask him to leave a voice message. The user can also play back and clear greeting messages and the voice messages left by callers.
Feature for a caller: A caller can leave a voice message after hearing the greeting message.
Up to two SVM cards can be installed in the PBX. Each card is assigned a floating extension number (default: 591 for SVM card 1, and 592 for SVM card 2). A card has two channels, allowing two users to access a single card at the same time. When an extension is assigned to an SVM card through system programming, a message box is created for that extension. This message box is used to store greeting messages and voice messages for the extension. Each proprietary telephone (PT), single line telephone (SLT), and portable station (PS) can be assigned its own message box.
[Example]
Message Recording Limit
Up to 125 messages (greeting messages and voice messages for extensions) with a maximum total recording time of 60 minutes (default) can be recorded per card. This memory is shared between the message boxes of all extensions assigned to that card. The recording quality, which can be selected through system programming, determines the total recording time as follows:
Recording Quality
Recording Time
High
about 40 minutes
Middle (default)
about 60 minutes
Low
about 120 minutes
If the sum length of all recorded voice messages exceeds 90 % of total space on the SVM card, or 115 or more voice messages have been recorded on the card, the display informs all extension users belonging to that card that the card is almost full. Users will hear dial tone 3 when going off-hook.
Floating Extension No. and Destination
An extension user can set incoming calls to be redirected to his message box on the SVM card when he cannot answer them. The user can set the floating extension number of the SVM card as the destination for redirected calls. Then, the SVM card answers redirected calls, plays back the relevant greeting message, and records a voice message. Incoming calls can be redirected to an SVM card by the following methods:
In this example: If a call is received at extension 101 and cannot be answered:
a)
In day mode: the call will be redirected to extension 102.
b)
In lunch/break/night mode: the call will be redirected to the SVM card, and a voice message will be recorded to the message box.
If a call is received at extension 301 (operator), the call will only be redirected to the SVM card in night mode.
If both FWD and Intercept Routing features are set for an extension, the FWD setting has priority. So, for example, it is possible for extension 101 to temporarily set FWD settings from his extension to forward calls to an SVM card even during day mode.
Greeting Message for Each Time Mode
When a call is redirected to the SVM card, the caller hears the designated greeting message. In addition to the normal greeting message, an extension user can record a different greeting message for each time mode (day/lunch/break/night) (→ 1.17.5 Time Service).
[Recording Example]
•
Normal Greeting Message: "You have reached John. I am sorry I cannot take your call right now. Please leave a message."
•
Greeting Message for lunch mode: "You have reached John. I am sorry I am out for lunch right now. Please leave a message."
If both the greeting message for a certain time mode and the normal greeting message have been recorded, callers will hear the greeting message for that time mode. However, if no greeting message has been recorded for a certain time mode, the normal greeting message will be played instead. If neither the normal greeting message nor the greeting message for a certain time mode have been recorded, incoming calls will not be redirected to the SVM card in that time mode. For example, if a greeting message has only been recorded for night mode, and no normal greeting message has been recorded, incoming calls can only be redirected to an SVM card in night mode. No incoming calls will be redirected to the SVM card in day/lunch/break mode.
Direct Recording
An extension user can leave a voice message directly in the message box of an extension. In this case, the target extension will not ring. It is also possible to transfer a caller directly to the message box of an extension.
Message Notification
If a new voice message has been left in a message box, and distinctive dial tones are enabled, the user will hear dial tone 4 when going off-hook. If a message box contains only voice messages that have previously been listened to, dial tone 2 is heard instead. In addition, if the user's telephone has a Message button or Message/Ringer Lamp, the corresponding button or lamp will light when a voice message has been left. Pressing the lit button while on-hook shows the caller's information.
SVM Log
When a caller leaves a voice message on an SVM card, the following information is also recorded (as available):
a.
Caller's Name
b.
Caller's Telephone Number
c.
Time recording started
d.
Voice Message Status
–
"New" is displayed for voice messages which have not previously been listened to.
–
"Old" is displayed for voice messages which have previously been listened to.
This information can be viewed with the display of a PT or PS. Please note that the information shown on the display may vary depending on the information that was received and the type of telephone used. Only users of a 6-line display PT can view all of the above information.
Checking Voice Messages Left by Callers
When an extension user accesses his message box, the most recent unplayed voice message is played first. When one voice message finishes playing, the next most recent voice message will begin playing automatically. After the last voice message in a message box has finished playing, the voice messages will begin playing from the most recent voice message again. When all voice messages have been played this time, the extension user will hear dial tone 4, and the line will be disconnected automatically.
SVM Remote Access from CO Line
An extension user can remotely access his message box through a CO line by calling his own extension and using the Walking COS feature. This allows the user to, for example, check the voice messages left in his message box when he is out of the office.
Accessing the Message Box of Another Extension
An extension user can access the message box of another extension by using the Walking COS feature to, for example, record a greeting message in a message box for an Incoming Call Distribution (ICD) Group as described below. In addition, if the user's telephone has a Message button for another extension, the user can easily access the message box of that extension and listen to the voice messages left by callers.
Message Box for Incoming Call Distribution (ICD) Group
When a call is redirected to an SVM card from an ICD Group using Intercept Routing—Overflow (→ 1.9.5 ICD Group Features—Overflow) or Call Forwarding (FWD), the greeting message for the first extension assigned to that ICD Group will be played, and the voice message from the caller will be recorded in that extension's message box. A virtual PS can be assigned as the first extension of the ICD Group. This provides the ICD Group with a dedicated message box that is not shared with an actual extension. (→ 1.19.2 Virtual PS)
Conditions
[General]
•
Hardware Requirement: An SVM card
•
The maximum number of voice messages (not including greeting messages) that can be recorded for an extension can be set between 1 and 100 through system programming. (Default: 10)
•
The Message button or Message/Ringer Lamp will light when an incoming call is answered by the SVM card. However, if a message is not left by the caller, the light will turn off when the call has ended.
•
It is not possible to back up the SVM Log, recorded voice messages or greeting messages. If the PBX is initialized, all this information is cleared.
•
When the card to which an extension belongs is changed through system programming, all the recorded voice messages and greeting messages for the extension will be cleared.
•
The voice messages for an extension will be cleared when the extension is checked out using the Hospitality feature (→ 1.8.4 HOSPITALITY FEATURES). However, greeting messages will not be cleared.
•
An extension is able to receive calls even while a voice message is being recorded in that extension's message box.
•
If an extension user tries to access a card that two users are already accessing, the user will hear a busy tone.
•
If an extension user tries to clear a voice message shown on the display while the message box is already in use, the extension user will hear a notification tone.
•
Voice message recording will stop when:
a)
a caller hangs up.
b)
the recording time for the voice message reaches the preprogrammed limit. (Default: 120 seconds)
c)
the recording space for the SVM card reaches the limit.
In cases b) and c), the caller will hear a notification tone, and the line will be disconnected.
•
New voice messages cannot be recorded in a message box when:
a)
the total recording time or number of voice messages for the SVM card exceeds the limit.
b)
the number of voice messages for an extension exceeds the limit.
c)
the destination of a call has been changed more than once.
d)
the desired message box is already in use by another user.
e)
a call is received at an ICD Group, and the message box of the first extension assigned to that group is not available, or no extension is assigned as the first member of the group.
Display Lock A display PT user can lock the SVM Log display to prevent the user's information from being viewed and voice messages from being played back at any extension through personal programming (Display Lock). In this case, the Incoming/Outgoing Call Log displays and the Personal Speed Dialing number display are also locked. An extension personal identification number (PIN) (→ 1.5.6 Extension PIN (Personal Identification Number)) is required to lock/unlock the display.
•
Accessing the Message Box of Another Extension Listening to voice messages left by callers using a Message button for another extension is available only when voice messages have been left in the message box.
[Recording Greeting Messages]
•
If an extension user tries to record a new greeting message to his message box when the card is already full, the user will hear a reorder tone.
•
It is not recommended to record music when creating a greeting message.
[SVM Remote Access from CO Line]
•
Whether Walking COS is available or not can be set through system programming. If the PBX uses analog CO lines without the CPC service, it is strongly recommended to prohibit Walking COS access. If an extension user who is accessing his message box through an analog line goes on-hook while the voice messages are being played, the line will remain connected until all voice messages finish playing. This is because a reorder tone cannot be detected from an analog line while playing voice messages.
•
The first digit of the Walking COS feature number must be entered before the greeting message finishes playing.
•
When accessing SVM from a CO line, it is possible to change message boxes (e.g., to leave a message in another user's message box after listening to one's own messages). However, a user can only access the message boxes of other extensions assigned to the same SVM card. For example, if the user accesses a message box belonging to SVM card 1 first, then the user can only access the message boxes of other extensions belonging to SVM card 1. If the user tries to access the message box of another extension belonging to a different card, the user will hear a reorder tone. While a reorder tone is heard, it is possible to retry another call by pressing "".
, #
Dial—Analog CO Call Duration Start
".