The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Pure IP-PBX. It explains what this PBX can do, as well as how to obtain the most of its many features and facilities.
The Feature Manual is divided into the following sections:
Section 1 Features and Configurations
Describes the call handling, system configuration and administration features of the PBX.
Section 2 Appendix
Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring tone tables, and the revision history of this Feature Manual.
An alphabetical listing of features and terms, as well as the page numbers of related sections.
References Found in the Feature Manual
Installation Manual References
The Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Manual for your reference.
PC Programming Manual
Commonly used settings can be programmed using the KX-TDE Maintenance Console (→1.13.6 PC Programming). These PC programming items are noted throughout the Feature Manual for your reference by title and System Menu number.
PT Programming Manual
Commonly used settings can be programmed using a display PT (→ 1.13.30 PT Programming). These PT programming items are noted throughout the Feature Manual for your reference by title and program number.
Feature Manual References
Related sections of the Feature Manual are listed for your reference.
Operating Manual References
The Operating Manual describes how users can access commonly used PBX features and functions with their proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. Sections from the Operating Manual are listed throughout the Feature Manual for your reference.
Links to Other Pages and Manuals
If viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual and other manuals. Click on a link to jump to that section.
Linked items include:
Installation Manual References
Feature Manual References
Operating Manual References
PT Programming References
PC Programming References
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the list in the next section for the meaning of each abbreviation.
Some optional service cards, PTs, and features are not available in some areas. Please consult your certified Panasonic dealer for more information.
Product specifications are subject to change without notice. In some cases, additional information, including updates to this and other manuals, is included in the KX-TDE Maintenance Console's Information Before Programming. Install the latest version of Maintenance Console to view this information.
Unplug the PBX from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.
Microsoft, Windows, and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Matsushita Electric Industrial Co., Ltd. is under license.
All other trademarks identified herein are the property of their respective owners.
IPCMPR Card Features
The IPCMPR card (the preinstalled Main Processing card) includes the following features and resources:
VoIP CO lines/VoIP Extensions
The IPCMPR card allows the use of IP CO lines (H.323/SIP) and IP telephones (IP-PTs, IP softphones, and SIP extensions). By connecting a DSP card to the IPCMPR card, these IP CO lines and extensions can be used. It is also possible to increase the number of IP CO lines (max. 32) and extensions (max. 128) through the purchase of activation key codes.
The IPCMPR card is equipped with a LAN port allowing for the PBX to be connected to a LAN.
Computer Telephony Integration (CTI) Features
Computers can be connected to this PBX to provide extension users with access to advanced features such as pop-up display of caller information, computer-based-speed dialing, etc. (→ 1.3.22 CTI (Computer Telephony Integration))
This PBX supports the following telephone features that use IP:
This PBX supports the connection of IP-PTs which function almost identically to normal PTs. However, they connect to the PBX over a LAN and make and receive calls using IP. In addition, KX-NT300 series IP-PTs support the following features:
Self Labeling (KX-NT366 only): The LCDs featured next to the 12 flexible buttons of the KX-NT366 can be programmed to display information regarding the setting of the corresponding flexible button. In addition, the flexible buttons can be organized into 4 "pages" allowing you to assign a total of 4 items to each physical button. (→ 1.16.1 Self Labeling (KX-NT366 only))
Intercom calls can be made between peer-to-peer compatible IP extensions allowing for communication without using the PBX's VoIP resources. (→ 1.13.8 Peer-to-Peer Connection)
This PBX supports the following private networking features:
Voice over Internet Protocol (VoIP) Support
This PBX can be used on a private network which implements VoIP. On this type of network, information is sent over the private network in IP packets, which allows voice as well as data to be sent to other devices in the private network. Automatic rerouting of VoIP calls to public CO lines is also available in case of network difficulties. (→ 1.13.25 Private Network Features—VoIP (Voice over Internet Protocol))
TIE Line Service
PBXs can be connected via a privately leased telephone lines, forming a private network. These "TIE lines" provide a cost-effective way to route calls and communications, and are often used to connect corporate offices located in different cities. (→ 1.13.15 PRIVATE NETWORK FEATURES)
TIE line service can be used on a private network that is established using Voice over Internet Protocol (VoIP) with the IP-GW card, or ISDN (PRI) lines programmed to implement the QSIG protocol (Q.931). QSIG offers TIE line service as well as advanced caller and called party identification features. (→ 1.13.20 PRIVATE NETWORK FEATURES—QSIG)
External Device Support
The following are just a few of the many useful optional devices available to enhance your telephony system:
Portable Station (PS) Features
A Panasonic PS can be used in place of a PT to provide wireless access to PBX features and call handling. When in Wireless XDP Parallel Mode, a PS can share an extension number with a wired telephone, allowing extension users to use their PSs when they are away from their desks to answer or make calls as if they were using their wired telephones.
Cellular Phone Features (KX-NCS4910 required)
This PBX supports the use of cellular phones and other outside destinations with the PBX. Cellular phones can be treated as extensions within the PBX, and paired with wired telephones in Cellular Phone XDP Parallel Mode. (→ 1.3.12 CELLULAR PHONE FEATURES)
Phone Assistant (PA) Pro Series
This PBX supports KX-TDA Phone Assistant Pro Series applications, a collection of highly-intuitive CTI applications that allow you to use your PC to access a variety of PBX features conveniently and efficiently. PA Pro series applications combine the efficiency and user-friendliness of CTI applications with the convenience of server-based applications, allowing User IDs, passwords and PBX settings to be configured over a web browser.
Voice Mail Features
A Voice Processing System (VPS) can be connected to the PBX to provide Voice Mail (VM) and Automated Attendant (AA) services. A Panasonic VPS which supports DPT (Digital) Integration can be connected to the PBX effortlessly and with minimal setup required. It can also be connected to one PBX in a network to provide voice mail services for extensions at all PBXs. Conventional DTMF (analog) voice mail systems, including those from other manufacturers, are also supported. (→ 1.19.3 Voice Mail (VM) Group)
ACD Report Server (KX-NCV200)
This PBX supports VPSs with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, call logging features and creating performance graphs, to manage call information efficiently.
Other Useful Features
Easy Installation and Setup
With Physical Cards: By simply connecting telephones and outside lines to analog extension and CO line cards, you can make and receive calls. For digital CO lines (e.g., T1), it may be necessary to first make the required settings and restart the PBX.
With Virtual Cards: By connecting the PBX to the LAN, installing each virtual card and registering the IP telephones through system programming, you can make and receive calls.
Enhanced Walking Extension Feature
It is possible to use the Walking Extension feature with extensions in Service-in (functions normally) and Service-out (cannot make CO line calls or receive calls) modes, allowing users to use their extensions at home and at work, or for multiple users who work in shifts to use their own extension settings on a single telephone. (→ 1.20.3 Walking Extension, Enhanced)
Built-in Small Call Center Features
Extensions can form an incoming call distribution (ICD) group and be used as a small call center which can take advantage of several features, some of which are highlighted below.
When all available extensions in an ICD group are busy, additional calls can be placed in a queue as they arrive. While calls are waiting in the queue, callers can hear background music (BGM), an outgoing message (OGM), etc. (→ 1.9.6 ICD Group Features—Queuing)
Members of an ICD group can log-in to or log-out of a group manually. Group members can log-in at the beginning of a work shift, and log-out at the end of the day. While logged-in, ICD group members can be allotted a specified amount of time after completing a call during which new calls will not be received by their extensions, allowing them to finish any necessary paperwork before being eligible to receive new calls (Wrap-up). (→ 1.9.3 ICD Group Features—Log-in/Log-out)
The VIP Call feature is one method of making sure that calls from preferred customers or callers are answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in higher-priority groups to be answered before calls in lower-priority groups. (→ 1.9.8 ICD Group Features—VIP Call)
This PBX has several features that support its use in a hotel-type environment. Extensions corresponding to guest rooms can be "checked in" or "checked out" by a designated hotel operator, who can also check or set wake-up calls. (→ 1.8.4 HOSPITALITY FEATURES)