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KX-TDE 100/200 Feature Manual
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Introduction

About the Feature Manual

The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Pure IP-PBX. It explains what this PBX can do, as well as how to obtain the most of its many features and facilities.
The Feature Manual is divided into the following sections:

Section 1 Features and Configurations

Describes the call handling, system configuration and administration features of the PBX.

Section 2 Appendix

Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring tone tables, and the revision history of this Feature Manual.

Index

An alphabetical listing of features and terms, as well as the page numbers of related sections.

References Found in the Feature Manual

Installation Manual References

The Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Manual for your reference.

Programming References

PC Programming Manual
Commonly used settings can be programmed using the KX-TDE Maintenance Console (→1.13.6 PC Programming). These PC programming items are noted throughout the Feature Manual for your reference by title and System Menu number.
PT Programming Manual
Commonly used settings can be programmed using a display PT (→ 1.13.30 PT Programming). These PT programming items are noted throughout the Feature Manual for your reference by title and program number.

Feature Manual References

Related sections of the Feature Manual are listed for your reference.

Operating Manual References

The Operating Manual describes how users can access commonly used PBX features and functions with their proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. Sections from the Operating Manual are listed throughout the Feature Manual for your reference.

Links to Other Pages and Manuals

If viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual and other manuals. Click on a link to jump to that section.
Linked items include:
Installation Manual References
Feature Manual References
Operating Manual References
PT Programming References
PC Programming References

Abbreviations

There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the list in the next section for the meaning of each abbreviation.
Notes
The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, see How do I confirm the software version of the PBX or installed cards? in the FAQ of the PC Programming Manual, or [190] Main Processing (MPR) Software Version Reference in the PT Programming Manual.
Some optional service cards, PTs, and features are not available in some areas. Please consult your certified Panasonic dealer for more information.
Product specifications are subject to change without notice. In some cases, additional information, including updates to this and other manuals, is included in the KX-TDE Maintenance Console's Information Before Programming. Install the latest version of Maintenance Console to view this information.
All system programming can be performed through PC programming (→ 1.13.6 PC Programming). However, only a subset can be performed through PT programming (→ 1.13.30 PT Programming). Throughout this manual, programming references are included as follows:
PC Programming
The number within the brackets indicates the System Menu number for the Maintenance Console.
2.12.1 [6-1] System Speed Diallozenge.gifCO Line Access Number + Telephone Number
PT Programming
The number within the brackets indicates the programming number that is entered when performing PT programming.
[001] System Speed Dialing Number
For further details, please refer to the PC Programming Manual and PT Programming Manual.
WARNING
Unplug the PBX from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.

Trademarks

Microsoft, Windows, and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Matsushita Electric Industrial Co., Ltd. is under license.
All other trademarks identified herein are the property of their respective owners.

Feature Highlights

IPCMPR Card Features

The IPCMPR card (the preinstalled Main Processing card) includes the following features and resources:
VoIP CO lines/VoIP Extensions
The IPCMPR card allows the use of IP CO lines (H.323/SIP) and IP telephones (IP-PTs, IP softphones, and SIP extensions). By connecting a DSP card to the IPCMPR card, these IP CO lines and extensions can be used. It is also possible to increase the number of IP CO lines (max. 32) and extensions (max. 128) through the purchase of activation key codes.
LAN Connection
The IPCMPR card is equipped with a LAN port allowing for the PBX to be connected to a LAN.
Computer Telephony Integration (CTI) Features
Computers can be connected to this PBX to provide extension users with access to advanced features such as pop-up display of caller information, computer-based-speed dialing, etc.
(→ 1.3.22 CTI (Computer Telephony Integration))
Simplified Voice Message (SVM) Features
The IPCMPR card comes preinstalled with the SVM feature (2 channels), allowing for simple answering machine services to be supported.
(→ 1.16.8 SVM (Simplified Voice Message))

Internet Protocol (IP) Telephone Features

This PBX supports the following telephone features that use IP:
IP-PT Features
This PBX supports the connection of IP-PTs which function almost identically to normal PTs. However, they connect to the PBX over a LAN and make and receive calls using IP. In addition, KX-NT300 series IP-PTs support the following features:
Self Labeling (KX-NT366 only): The LCDs featured next to the 12 flexible buttons of the KX-NT366 can be programmed to display information regarding the setting of the corresponding flexible button. In addition, the flexible buttons can be organized into 4 "pages" allowing you to assign a total of 4 items to each physical button.
(→ 1.16.1 Self Labeling (KX-NT366 only))
Optional Modules: (→ 1.9.15 IP-PT (IP Proprietary Telephone) )
KX-NT307(PSLP1528) Bluetoothcircler.gif Module: Allows for a Bluetooth wireless headset to be connected to a KX-NT300 series IP-PT.
KX-NT303 Add-on 12 Key Module: Allows for 12 additional flexible buttons to be connected to a KX-NT346 or KX-NT343.
KX-NT305 Add-on 60 Key Module: Allows for 60 additional flexible buttons to be connected to a KX-NT346 or KX-NT343.
High Sound Quality: Calls between KX-NT300 series IP-PTs support G.722 CODEC allowing for high sound quality conversations.
(→ 1.13.8 Peer-to-Peer Connection)
SIP (Session Initiation Protocol) Extensions
This PBX supports the connection of third party SIP supported IP telephones (hardphones and softphones). SIP Extensions make and receive calls using IP.
(→ 1.16.2 SIP (Session Initiation Protocol) Extension)
IP Softphones
This PBX supports the connection of Panasonic IP softphones, providing IP-PT operations and features using software on a PC.

Internet Protocol (IP) Related Features

Server Connection
This PBX supports the connection to the following servers, allowing for enhanced efficiency and record keeping:
SNMP Server: Allows for users assigned as SNMP managers to manage and receive PBX system status information, such as local alarm information and general system activity using Simple Network Management Protocol (SNMP).
(→ 1.16.4 SNMP (Simple Network Management Protocol) System Monitor)
SNTP Server: Allows for the PBX to automatically receive and update the time setting using Simple Network Time Protocol (SNTP).
(→ 1.1.6 Automatic Time Adjustment)
DHCP Server: Allows for this PBX to receive IP addresses from a Dynamic Host Configuration Protocol (DHCP) server.
(→ 1.4.2 DHCP (Dynamic Host Configuration Protocol) Assignment)
Peer-to-peer Connection
Intercom calls can be made between peer-to-peer compatible IP extensions allowing for communication without using the PBX's VoIP resources.
(→ 1.13.8 Peer-to-Peer Connection)

Networking Features

This PBX supports the following private networking features:
Voice over Internet Protocol (VoIP) Support
This PBX can be used on a private network which implements VoIP. On this type of network, information is sent over the private network in IP packets, which allows voice as well as data to be sent to other devices in the private network. Automatic rerouting of VoIP calls to public CO lines is also available in case of network difficulties.
(→ 1.13.25 Private Network Features—VoIP (Voice over Internet Protocol))
TIE Line Service
PBXs can be connected via a privately leased telephone lines, forming a private network. These "TIE lines" provide a cost-effective way to route calls and communications, and are often used to connect corporate offices located in different cities.
(→ 1.13.15 PRIVATE NETWORK FEATURES)
QSIG Support
TIE line service can be used on a private network that is established using Voice over Internet Protocol (VoIP) with the IP-GW card, or ISDN (PRI) lines programmed to implement the QSIG protocol (Q.931). QSIG offers TIE line service as well as advanced caller and called party identification features.
(→ 1.13.20 PRIVATE NETWORK FEATURES—QSIG)

External Device Support

The following are just a few of the many useful optional devices available to enhance your telephony system:
Portable Station (PS) Features
A Panasonic PS can be used in place of a PT to provide wireless access to PBX features and call handling. When in Wireless XDP Parallel Mode, a PS can share an extension number with a wired telephone, allowing extension users to use their PSs when they are away from their desks to answer or make calls as if they were using their wired telephones.
Cellular Phone Features (KX-NCS4910 required)
This PBX supports the use of cellular phones and other outside destinations with the PBX. Cellular phones can be treated as extensions within the PBX, and paired with wired telephones in Cellular Phone XDP Parallel Mode.
(→ 1.3.12 CELLULAR PHONE FEATURES)
Phone Assistant (PA) Pro Series
This PBX supports KX-TDA Phone Assistant Pro Series applications, a collection of highly-intuitive CTI applications that allow you to use your PC to access a variety of PBX features conveniently and efficiently. PA Pro series applications combine the efficiency and user-friendliness of CTI applications with the convenience of server-based applications, allowing User IDs, passwords and PBX settings to be configured over a web browser.
Voice Mail Features
A Voice Processing System (VPS) can be connected to the PBX to provide Voice Mail (VM) and Automated Attendant (AA) services. A Panasonic VPS which supports DPT (Digital) Integration can be connected to the PBX effortlessly and with minimal setup required. It can also be connected to one PBX in a network to provide voice mail services for extensions at all PBXs. Conventional DTMF (analog) voice mail systems, including those from other manufacturers, are also supported.
(→ 1.19.3 Voice Mail (VM) Group)
ACD Report Server (KX-NCV200)
This PBX supports VPSs with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, call logging features and creating performance graphs, to manage call information efficiently.

Other Useful Features

Easy Installation and Setup
With Physical Cards:
By simply connecting telephones and outside lines to analog extension and CO line cards, you can make and receive calls. For digital CO lines (e.g., T1), it may be necessary to first make the required settings and restart the PBX.
With Virtual Cards:
By connecting the PBX to the LAN, installing each virtual card and registering the IP telephones through system programming, you can make and receive calls.
Enhanced Walking Extension Feature
It is possible to use the Walking Extension feature with extensions in Service-in (functions normally) and Service-out (cannot make CO line calls or receive calls) modes, allowing users to use their extensions at home and at work, or for multiple users who work in shifts to use their own extension settings on a single telephone.
(→ 1.20.3 Walking Extension, Enhanced)
Built-in Small Call Center Features
Extensions can form an incoming call distribution (ICD) group and be used as a small call center which can take advantage of several features, some of which are highlighted below.
Queuing
When all available extensions in an ICD group are busy, additional calls can be placed in a queue as they arrive. While calls are waiting in the queue, callers can hear background music (BGM), an outgoing message (OGM), etc.
(→ 1.9.6 ICD Group Features—Queuing)
Log-in/Log-out
Members of an ICD group can log-in to or log-out of a group manually. Group members can log-in at the beginning of a work shift, and log-out at the end of the day. While logged-in, ICD group members can be allotted a specified amount of time after completing a call during which new calls will not be received by their extensions, allowing them to finish any necessary paperwork before being eligible to receive new calls (Wrap-up).
(→ 1.9.3 ICD Group Features—Log-in/Log-out)
VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or callers are answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in higher-priority groups to be answered before calls in lower-priority groups.
(→ 1.9.8 ICD Group Features—VIP Call)
Hospitality Features
This PBX has several features that support its use in a hotel-type environment. Extensions corresponding to guest rooms can be "checked in" or "checked out" by a designated hotel operator, who can also check or set wake-up calls. (→ 1.8.4 HOSPITALITY FEATURES)